Where Technology and Service Meet, Innovation Will Follow

By Sergio Corbo, Chief Marketing Officer, Veolia

Technology is not inherently innovative, but in combination with service it has the ability to generate truly innovative solutions. At Veolia, our services shape a more sustainable world. However, by combining those services with technology, our partners are able to solve their environmental challenges more swiftly and efficiently.

Consider the case of a municipal water utility. Cities, counties and municipalities across North America rely on hundreds of miles of underground pipes to deliver reliable wastewater services to their customers. Those same pipes also play a role in preventing wastewater from seeping into the environment and being released into public waterways. Advanced flow-monitoring technology can help these system operators identify when a leak is about to happen, and if it happens, where it is located. This simplifies the process of mobilizing employees, saving the city money and mitigating damage to precious natural resources.

It is this type of application, at the intersection of technology and service, that helps our organization prepare customers for the sustainability challenges of the future.

This relationship works in reverse as well: SourceOne Energy, a subsidiary of Veolia North America, offers its customers a web-based energy management system called EMsys that collects, manages and reports energy information from sub-meters, building management systems and utility invoices. By combining this data with our team of energy analysts, account managers and IT professionals — as well as our global Energy O&M and Energy Advisory Services — we can help our clients develop comprehensive programs that optimize their energy usage while accelerating cost recovery and base forecasting.

Cities and commercial customers are not the only ones that can benefit from the integration of technology and service. Our environmental specialists and field experts also use specially designed software to log and safely handle the various hazardous materials they collect from their customers. This ensures a smoother experience for our partners upon collection, and easy government reporting through our Customer Information Management Solutions secure web portal.

All of this data is great, but it’s only as good as the people using it to deploy the necessary sustainable solutions. As consumer pressures force businesses to become more socially responsible, technology that aids in more effective and cost-efficient service delivery will prove to be more of an asset than ever.

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